Frequently Asked Questions (FAQ)
About Homedge Furniture
1. Who is Homedge Furniture?
Homedge Furniture Co., Ltd. was founded in 2006 and is a professional custom home furniture manufacturer integrating design, production, and service. Based in Chongqing, China, Homedge started with customized home solutions and has developed into a comprehensive home furnishing manufacturer offering:
Custom kitchen cabinets
Wardrobes and closets
Bathroom vanities
Interior doors
Aluminum windows and doors
Kitchen appliances
Quartz stone countertops
Whole-house customization solutions.
With over 16 years of industry experience, Homedge provides complete home furnishing solutions for residential, commercial, hotel, and property development projects worldwide.
2. Where is Homedge located?
Homedge headquarters and manufacturing facilities are located in Chongqing, China. We operate two modern production bases with more than 30,000㎡ manufacturing space, supported by professional designers, engineers, and quality control teams. Our factories are equipped to handle customized orders for:
Individual homeowners
Designers
Contractors
Hotels and commercial projects
3. What makes Homedge different from other furniture suppliers?
Homedge focuses on providing complete customization solutions rather than only supplying individual products. Our advantages include:
Factory-direct manufacturing
Professional design team
Large-scale production capability
International quality standards
Flexible customization options
Global export experience
Complete project support from design to installation Our mission is: "Home and Love, Homedge Always With You."
Partnership & Projects
4. How can I cooperate with Homedge for large projects?
Homedge provides complete solutions for:
Residential developments
Apartments
Hotels
Villas
Commercial spaces.
Please send your project information to: Email: sales@homedgefurniture.com
Our professional team will provide:
Project evaluation
Product recommendations
Space planning
2D/3D design
Production
Shipping
Installation support.
5. Do you provide customized solutions for special projects?
Yes. Homedge specializes in customized furniture solutions including:
Customized sizes
Customized materials
Customized colors
Customized finishes
Customized hardware solutions.
Our designers work closely with customers to ensure the final products match the project requirements.
6. What certifications does Homedge have?
Homedge follows international quality and environmental standards. Our certifications include:
ISO 9001 Quality Management System
FSC Certification
SGS Testing
CARB Certification
CETEC Certification.
These certifications ensure our products meet international market requirements.
7. Are Homedge products environmentally friendly?
Yes. Environmental protection is an important part of our production process. We carefully select raw materials and use:
CARB certified panels
NAF (No Added Formaldehyde) technology materials
GreenGuard certified quartz stone
NSF certified quartz products.
Our production processes comply with environmental standards in:
Europe
United States
Japan
Australia
New Zealand.
Ordering Process
8. How can I place an order?
Homedge supports both project orders and retail orders.
Project Order Process
1. Send your project drawings or layout plans
2. Homedge provides quotation (1-5 working days)
3. 2D & 3D design development
4. Confirm materials and details
5. Sign PI, drawings, and contract
6. Production deposit payment
7. Manufacturing (approximately 30-55 days depending on materials)
8. Balance payment
9. Shipping and installation
Retail Order Process
1. Send your room layout or drawings
2. Receive quotation
3. Confirm PI and pay deposit
4. 2D & 3D design confirmation
5. Production payment
6. Manufacturing
7. Final payment
8. Shipping and installation
9. Can I buy Homedge products for my own home?
Yes. Homedge provides customized furniture solutions for both: Individual homeowners,Large commercial projects.There is no strict minimum order quantity requirement.10. Can I purchase products in bulk?
Yes. Homedge works with:
Contractors
Hotels
Apartment projects
Furniture distributors
We provide competitive pricing and professional project support according to order volume.
Products
11. What products does Homedge provide?
Homedge offers:
Kitchen Solutions
Custom kitchen cabinets
Kitchen islands
Pantry systems
Kitchen accessories
Bedroom Solutions
Wardrobes
Walk-in closets
Storage systems
Bathroom Solutions
Bathroom cabinets
Vanity units
Whole House Solutions
Interior doors
Windows
Wall panels
Custom furniture.
12. What materials are available for Homedge cabinets?
Cabinet Structure Materials
MDF
Plywood
Particle board
Door Finishes
Solid wood
Wood
Veneer
Lacquer
PVC
Acrylic
Laminate
Melamine
Metal finishes
Countertops
Homedge quartz stone
Sintered stone
Caesarstone
Silestone.
13. What hardware brands does Homedge use?
We use internationally recognized hardware brands including:
Blum (Austria)
Hettich (Germany)
SUSPA.
These premium hardware solutions provide durability and smooth operation.
Shipping & Delivery
14. Do you provide international shipping?
Yes. Homedge has extensive export experience and can support international delivery. Customers can:
Arrange their own shipping
Use their preferred freight forwarder
Request Homedge shipping assistance
15. How long does shipping take?
Approximate transportation times:
Asia: 7-14 days
America: 30-60 days
Actual delivery time depends on destination, shipping method, and customs procedures.
16. How are Homedge products packaged?
Homedge uses professional export packaging. Cabinet packaging options include:
RTA (Ready-To-Assemble)
Fully assembled cabinets.
Glass and countertops are protected using:
Carton packaging
Reinforced wooden frames.
This helps minimize damage during international transportation.
Payment
17. What payment methods do you accept?
Normally we accept: T/T bank transfer.
Standard payment terms: 30% deposit before production.
Balance payment before shipment.
For special projects, payment terms can be discussed.
18. What pricing terms do you provide?
For container orders: FOB pricing.
For smaller orders: EXW pricing.
Please contact our sales team for detailed quotations.
19. Do you charge design fees?
No. Homedge provides design support without charging design fees. A deposit may be required before detailed engineering drawings and production preparation.Installation & Service
20. Do you provide installation services?
Yes. Homedge provides three installation solutions:
Option 1: Homedge complete installation service
Option 2: Homedge installation guidance service Our technician can guide local installers.
Option 3: Local installation team Customers can use qualified local installers.
21. Can you help with measurements?
Yes. We provide:
Measurement guides
Design instructions
Technical support
For large projects, Homedge can provide professional site support.
Warranty & After-Sales Support
22. What is Homedge warranty policy?
Warranty periods depend on product category and materials. Please contact our service team for detailed warranty information.23. How can I request after-sales service?
Please provide:
Contract number
Product information
Problem description
Photos or videos
Relevant drawings
Send your request to: sales@homedgefurniture.com Our team will respond within 48 hours.
Become a Homedge Partner
24. How can I become a Homedge distributor or franchise partner?
We welcome cooperation with:
Furniture retailers
Kitchen dealers
Designers
Contractors
Project developers.
Partnership options include:
Homedge distributor
Project partner
Strategic purchasing partner
Commission-based cooperation.
Please contact us for partnership details.
